Terms & Conditions
By purchasing from Fowler & Smith, you (the customer) accept the Terms & Conditions below, agreeing to read all our policies of sale on this page and also the Delivery, Returns and Order Confirmation.
Promotional Code Terms & Conditions
Unless otherwise stated, promotional codes cannot be used in conjunction with any other offer or discounts.
Free delivery promotions are valid on mainland UK orders only. This unfortunately excludes Northern Ireland, Guernsey, Isle of Wight, Jersey, Isle of Man, Isle of Scilly, Scottish islands and Republic of Ireland.
You may use published promotional codes through our Website, over the phone and in stores unless otherwise stated (i.e. valid only online) and not in conjunction with any other offer. You may participate in offers once only.
Unless otherwise stated gift vouchers and sale (clearance) items are excluded from offers.
These offers are not for resale or publication and only apply to personal orders with all orders being subject to acceptance under Fowler & Smiths standard terms and conditions – orders that are considered to be commercial may be excluded from the offer. Promotional codes are not valid against shipping rates. In the case of part-refunds, a percentage of the item’s value will be calculated and refunded as per the total order value. Promotional codes may only be redeemed against in-stock items and cannot be retained for usage beyond their date of expiry. Where a minimum spend is stipulated, this refers to the order subtotal exclusive of shipping.
We are unable to apply discount codes retrospectively to an order once the sale has been made.
We reserve the right to cancel any promotion, offer or promotional code after seven working days of publication.
When you enter our checkout, we will require your email address. We need this information to tailor the checkout experience, and to assist you should you experience issues on our website.
When you place an order, we will require your name, e-mail address, contact telephone number and payment details. Without this information we will not be able to process your order.
An email confirmation is only a confirmation that we have received your order and/or payment. It is not an acceptance of your order and we retain the right to contact you and issue a full refund in the event of complications with your order; including, but not limited to, incorrect pricing, stock availability and delivery charges.
A contact telephone number is also required so that we may reach you if there is a problem with your order, or if your order requires a delivery quote. We may, unless you advise us otherwise, pass this information to our couriers or other agents in case they need to contact you to arrange the processing or delivery of your order.
Once your order has been despatched and delivered, the completion of the contract between Fowler & Smith and yourself takes place. We may not be able to fulfil your order due to the following reasons:
- Your payment has been declined
- The product you ordered being out of stock
If there are any problems with your order, you will be contacted by one of our Customer Services Representatives either by email or by phone.
We reserve the right to reject any offer of purchase by you at any time.
We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure but, in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.
Please note that you are entitled to cancel this contract if you so wish, provided you exercise your right no longer than 14 working days after the day on which you receive the products. If you wish to exercise your right to cancel this contract prior to order despatch, please contact our customer services department on info@fowler&smith.co.uk. If your order has already been despatched please follow the procedure set out in our Returns Policy.
Product Pricing, Images, Descriptions & Estimated Time of Delivery
All published prices are in pounds sterling and are inclusive of VAT at the prevailing rate. Each product purchased is sold subject to its product description. We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the Website are correct at the time when the relevant information was entered onto the system.
Although we aim to keep the Website as up to date as possible, the information, including product dimensions, descriptions and pricing, may be subject to change without notice. The images shown online are for illustration purposes only. Many products are also shown in scenes with additional props but these are not included in the sale of a product unless otherwise specified.
ETA dates are only for guidance and may change due to unexpected delivery problems. ETA dates reflect when deliveries are expected to arrive at our warehouse, please allow a further 7 days for stock to be quality control checked and booked in. Items arriving from overseas may be subject to severe delays and we are unable to keep accurate ETAs on these items.
Due to the fact our stock levels are periodically updated, a product may sell out during time you have placed your order and when we try to fulfil it. If this does happen we will contact you within 3 days with an alternative item or refund your money.
Sale Item Disclaimer
Sale prices are valid from the time that it is displayed online and cannot be retrospectively applied to an order. If an item was purchased at full price, it will need to be returned in the appropriate way and then reordered.
We have very limited stock of our sale items, and we do not take back orders on any of these or any items. Due to the fact our stock levels are updated periodically, a product may sell out during time you have placed your order and when we try to fulfil it. If this does happen we will contact you within 3 days with an alternative item or refund your money.
Payment for all orders is at point of sale and not at point of despatch.
All prices are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. The total cost of your order is the price of the products ordered plus delivery. You confirm that the credit or debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not authorise payment to us, we will not be liable for any delay or non-delivery. Fowler & Smith reserve the right to withdraw any products from this Website at any time and/or remove or edit any materials or content on this Website. Fowler & Smith may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. Fowler & Smith will not be liable to you or any third party by reason of our withdrawing any product from this Website whether or not that product has been sold.
To be eligible to purchase products on this Website and lawfully enter into and form contracts on this Website under English law you must:
- Register by providing your full and correct name, phone number, e-mail address, payment details and other requested information.
- Stipulate a delivery address in the United Kingdom. Please note that PO box numbers, hotels and temporary addresses are not acceptable.
- Be over 18 years of age.
- Possess a valid credit or debit card issued by a bank acceptable to Fowler & Smith.
By offering to buy a product, you specifically authorise Fowler & Smith to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including but not limited to, your debit or credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.
We do not accept international payment over the phone or via our Website. You can however make a bank transfer – please contact our customer service team on firstname.lastname@example.org for more information.
Gift vouchers cannot be redeemed online. Customers can spend their gift vouchers by contacting our Customer Services team on email@example.com or in person in our shop. Gift vouchers will expire one year after date of sale. All gift vouchers are delivered using Royal Mail Signed For delivery.
Expansion and warping of wooden items- Please note that products made from wood may expand or warp when stored in areas inconsistent in temperature and humidity. Wooden furniture should never be left by a radiator or under windows.
Imperfections- Many of our items sold are handmade using traditional techniques or natural materials and will have slight variations from the image on the Website.
Sunlight Damage- Please note that wooden furniture and some upholstered products are likely to fade if left in direct sunlight. Double glazed windows can afford some protection from UV light, but we suggest keeping susceptible items away from direct sunlight.
Fowler & Smith provide a 1 year guarantee for all products in our lighting range.
During this guarantee period, Fowler & Smith will replace the product or its defective parts, or offer a credit note for the value of the item, subject to the terms and conditions.
- Guarantee services will be provided only if the original invoice or receipt is presented with the defective product within the guarantee period. Fowler & Smith may refuse a guarantee service if these documents are unavailable.
- This Guarantee does not cover transport costs and risks associated with transport of the product.
- This guarantee does not cover:
- a) Maintenance or the repair or replacement of parts due to wear and tear
b) Consumables (components that are expected to reasonably require replacement during the lifetime of a lamp such as batteries, bulbs etc.)
c) Damage or defects caused by mis-use or treatment of the product inconsistent with normal use
d) Damage or changes to the product as a result of:
- Misuse, including: – treatment resulting in cosmetic, surface or physical damage or changes to the product failure to install or use the product for its normal purpose.
- Use of the product with peripheral equipment, accessories and other products of a type, condition and standard other than recommended by the Company.
- Installation or use of the product in an inconsistent manner with the technical or safety laws or standards in the country where it is installed or used
- Repair or attempted repair by persons who are not authorized by Fowler & Smith and adaptations or adjustments, without prior written consent by Fowler & Smith.
- Accidents, liquids, chemicals, fire other substances, flooding, excessive heat, improper ventilation, power surges, excess or incorrect input voltage, electrostatic discharges including lighting, other impacts and external forces.
Availability of Products
Many of our items including Accessories, soft furnishings and items of furniture are always in stock, but during busy periods, availability may be limited and stock may quickly sell out.
Where a product is out of stock, we try our very best to display an estimated back in stock date on a product page when the information is available. We also provide you with the opportunity to register your email address on a product page to be notified as soon as stock is available again.